Healing Journey is committed to protecting your privacy and personal data. This policy refers strictly to use of this website, and does NOT apply to the counselling services provided by Healing Journey. Healing Journey provides seperate privacy information to our clients regarding our counselling and therapy services.
Collection of Personal Information
We receive and store any information you knowingly provide to us when you fill out any online forms on the Website, including the Contact Form and Client Form. You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the Website’s or our features. Users who are uncertain about what information is mandatory are welcome to contact us. If you contact Us, We may keep a record of that correspondence.
We collect and process some or all of the following types of information from you:
Details of your visits to the Website including but not limited to, traffic data, location data, cookies, the site that referred you to our site and the resources that you access. When you visit the Website our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics.
Use of Collected Information
Any of the information we collect from you may be used to improve our Website; improve customer service and respond to queries and emails of our customers; process transactions; run and operate our Website and Services. Information collected is used only to identify potential cases of abuse and establish statistical information regarding Website usage. This statistical information is not otherwise used in such a way that would identify any particular user of the system.
We may process Personal Data related to you if one of the following applies: (i) You have given consent for one or more specific purposes. (ii) Provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (ii) Processing is necessary for compliance with a legal obligation to which you are subject; (iv) Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Information Transfer and Storage
Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. If you are a European Union user, you are entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to safeguard your information. As such transfer takes place, you can find out more by checking the relevant sections of this document or inquire with us using the information provided in the contact section.
The Rights of Users
The European Commission has recognized Canada, amongst a few others, as providing adequate data protection. This means that the EU has deemed it suitable for personal data to flow from the EU to the “safe” country, without any further safeguards being necessary. In other words, transfers to Canada will be assimilated to be intra-EU transmissions of data. You may exercise certain rights regarding your information processed by us. In particular, European Union citizens have the right to do the following: 1. The right to withdraw consent where you have previously given your consent to the processing of your information; 2. The right to object to the processing of your information if the processing is carried out on a legal basis other than consent; 3. The right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing; 4. The right to verify the accuracy of your information and ask for it to be updated or corrected; 5. The right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it; 6. The right, under certain circumstances, to obtain the erasure of your Personal Information from us; 7. The right to receive your information in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.
How to Exercise These Rights
Any requests to exercise User rights can be directed to Us through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by Us as early as possible and always within one month. We do not have the legal obligation to provide the above rights to any non-European Union citizens, however, please contact us if you would like to restrict the processing of your personal data or any of the above rights and we will. Upon request we provide you, the site visitor, with access to all information [including proprietary information] that we maintain about you, such as transaction information, communications that you have directed to our site (e.g., e-mails, customer inquiries), and contact information (e.g., name, address, phone number) that we have stored.
Billing and Payments
Privacy of Children
We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please fo not submit any Personal Data through our Website. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this policy by instructing their children never to provide Personal Information through our Website without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to us through our Website, please contact Us.
Links to Other Websites
Our Website contains links to other websites that are not owned or controlled by Us. Please be aware that we are not responsible for the privacy practices of such other websites or third-parties. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website that may collect your Personal Data.
We secure information you provide on computer servers that are in a controlled, secure environment, protected from unauthorized access, use or disclosure. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of Personal Data in its control and custody. We limit access to your Personal Data to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We take appropriate measures to ensure that all Personal Data is kept secure including security measures to prevent Personal Data from being accidentally lost, or used or accessed in an unauthorized way, for the duration of your use of our Services. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Data, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts.
In the event we become aware that the security of the Website has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk to the user as a result of the breach or if notice is otherwise required by law. When we do we will send you an email.
We will disclose any information we collect, use or receive if required or permitted by law; such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Changes and Amendments
Acceptance of this Policy
You acknowledge that you have read this Policy and agree to its terms and conditions. By using the Website you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website.
If you have any questions, comments, or requests about this Policy, please contact us by emailing firstname.lastname@example.org.
This document was last updated on January 19, 2023